This page lists everyone in the clinic: active colleagues, people whose invitation is still pending, and those who have been deactivated. It is where a clinic brings someone on board and where it closes their access when they leave.
What you can do here
- Invite a staff member by email, optionally assigning them to branches at the same time.
- Re-invite or revoke an invitation that is still pending or has expired.
- Filter the list by branch and by status (active, deactivated, or all).
- Edit a staff member’s name.
- Reset two-factor authentication for a colleague who has lost their authenticator.
- Deactivate someone who has left.
- Open FSE identity for a practitioner, where that link is available to you.
Deactivation is deliberate, and it checks first
Deactivating signs the person out immediately and rejects their outstanding sessions, removes them from every branch and calendar, and detaches them from every medical procedure. They stay visible in the list as a deactivated row rather than vanishing, so the history stays readable.
Before it goes through, Kairo checks whether the person still hosts upcoming appointments. If they do, it will not let you proceed until you choose: reassign them all to another doctor, or cancel them all. Doctors with a clash in one of those slots are shown but cannot be picked. If no other active doctor can cover, cancelling is the only option offered.
The last administrator of a clinic cannot be deactivated.
Two-factor
The list shows whether each person has two-factor authentication enabled. Resetting it signs them out, revokes their sessions, and forces them to enrol a new authenticator app at their next sign-in.