This section lists a patient’s invoices and is where you create, issue, and settle them. Each row shows the invoice number, status, issue date, and total. Opening one shows the invoice in full, along with what has happened to it on the fiscal side.
What you can do here
- Create a draft invoice and build up its line items.
- Issue a draft, once it has at least one line.
- Record a payment, or void an invoice that is outstanding.
- Download the PDF, or email it to the patient.
- Delete a draft.
Draft, then issued
An invoice is a draft, issued, partially paid, paid, or void. The first distinction is the one that matters: line items can only be edited while the invoice is a draft. Once issued, it becomes a fiscal document and its lines are read-only — a mistake is corrected by voiding it, not by editing it. Drafts have no PDF, and are the only invoices that can be deleted.
VAT and the Natura code
Each line can carry a Natura code, which is how a line not subject to VAT states why. Adding a line from the procedure catalogue fills the Natura code in from the procedure’s own default — so the catalogue is the place to get this right once, rather than per invoice.
Where the invoice goes
An issued invoice may travel one of two fiscal rails, shown as a badge: SDI (electronic invoicing) or Sistema TS. A rail shown as unresolved means Kairo has not determined one.
For SDI, the page shows the delivery outcome, and the rejection reason as returned if the invoice was rejected. A dry-run submission is labelled as such — it is a simulation, not a genuine delivery receipt.
For Sistema TS, staff with the relevant permissions can retry a failed transmission, or cancel or correct an expense already sent.
Opposizione
If the patient has opposed the itemized transmission of their expense to Sistema TS, that is recorded from this page. Recording it suppresses the itemized transmission; if the expense had already been transmitted, a cancellation is sent. The invoice is still issued and still delivered to the patient — opposizione concerns the transmission, not the invoice.